Hello! Thank you for calling IntelliFreight. I'm your automated assistant. How can I help you today?
09:14:02
Hi, I want to know the status of my shipment. The reference is IF-PL-2025-188.
09:14:08
I found shipment IF-PL-2025-188. It's a FTL from Kraków to Wrocław, currently showing as delivered on 13 May at 11:42. The POD was signed by warehouse manager J. Malinowski. Is there anything about this shipment you would like to discuss?
09:14:12
Yes, three pallets arrived with damaged packaging. I want to raise a complaint.
09:14:28
I'm sorry to hear about the damage. I'm opening a complaint case now. Can you confirm the approximate value of the affected goods?
09:14:31
Around 12,400 zloty.
09:14:45
Thank you. I've logged complaint case CMP-PL-2025-0094 for shipment IF-PL-2025-188 with an estimated damage value of 12,400 PLN. Your case handler will contact you within 24 hours. Is there anything else I can help with?
09:14:48
No that's all, thank you.
09:14:55
You're welcome. I'm ending this session and uploading a record to your CRM account. Have a great day!