Phone Assistant
Three AI voice services — passive call recording with CRM sync, real-time sales coaching, and an autonomous customer chatbot.
lib/phone-assistant-config.tsConnectedCall Recorder & CRM Sync
Passive Listening · Auto-Summarise · Upload
The AI listens to inbound and outbound calls, generates a structured summary with key action items, sentiment score, and detected topics, then pushes the record directly into your CRM — no manual entry required.
- Real-time transcription
- AI-generated call summary
- Topic & sentiment detection
- CRM auto-upload (Salesforce, HubSpot)
- Searchable call archive
- GDPR-compliant recording consent
Real-Time Sales Coach
Live Listening · AI Nudges · Upsell Signals
Monitors live sales calls and surfaces contextual prompts on the agent screen — objection-handling suggestions, competitor comparison cards, upsell triggers based on what the customer just said, and live sentiment indicators to keep the agent in control.
- Real-time speech-to-intent analysis
- Live objection-handling cue cards
- Upsell and cross-sell nudges
- Competitor mention alerts
- Customer sentiment thermometer
- Post-call performance scorecard
AI Voice Chatbot
Autonomous Calls · NLU · CRM Sync
A fully autonomous voice AI that handles inbound customer enquiries end-to-end — booking, FAQs, complaint intake, order status — with a natural conversational flow. Every session is summarised and pushed to the CRM with intent tags and resolution status.
- Natural language understanding (NLU)
- Multi-turn conversation handling
- Seamless escalation to human agent
- Intent classification & entity extraction
- Post-call CRM record creation
- Multi-language support
Service links are configurable
Each card's destination URL is defined in lib/phone-assistant-config.ts. Set externalUrl on any service entry to point cards at your live system. The internal demo pages remain accessible via the href field.