Háttérelemzés
Reports & Trends
Complaint volumes, audit findings, compliance status and SLA performance — Hungary market (HUF) · YTD
Open cases
18
4 high priority
Complaints YTD
398
+12% vs prior year
Uphold rate
43%
Industry avg 38%
SLA compliance
87%
Target 90%
Monthly Complaint Volume — Received / Resolved / Upheld
Complaint Categories
Audit Findings by Area (Open)
SLA Compliance % — Cases Resolved Within Target
Dashed line = 90% target
Open Cases — All Types
8 cases